Return & Exchange Policy
We are a closeout, overstock, and liquidation retailer. All items sell as-is. Please inspect your item before you pay.
Items marked "Available in store now" follow the store policy below: 14-day exchange or store credit, receipt required, item unused in original packaging. No cash refunds. Bring the item, your receipt, and a valid photo ID to the store to start a return.
Items marked "Ships to you" follow standard mail-return rules — like buying a marketplace item at a big-box store. Returns and exchanges are handled by mail, and refunds go back to your original payment method. No store credit on shipped items. Call (616) 410-0158 with your order number and we'll start the return for you.
You have 14 days from the day you receive your item to bring it back for exchange or store credit. To qualify:
- Receipt required
- Item must be unused and in original packaging
- Valid photo ID required
We issue exchange or store credit only. We do NOT issue cash refunds.
- Mattresses, box springs, pillows, and all bedding (state health regulations)
- Anything tagged AS-IS, CLEARANCE, or FINAL SALE
- Furniture that has been assembled or modified
- E-bikes and scooters once ridden
- Personal care and beauty items
Please test your item before you leave the store. If an item does not work, tell us within 48 hours for exchange or store credit.
Inspect your item and note any damage on the delivery receipt before our driver leaves.Damage reported after the driver leaves cannot be accepted.
Items returned by customer choice are refunded as store credit, less the delivery fee. Delivery fees are not refundable.
If an item is defective, we will make it right regardless of the rules above. Bring it back with your receipt and ask for a manager.